Service Standards

Courtesy

Every encounter and interaction is our chance to show you our dedication to customer service. Whether we are talking with you on the phone or providing you with intensive medical care, we strive to treat everyone with respect and courtesy.

Appearance

We are proud of our personal appearance as well as the appearance of our facility. Our appearance reflects our respect for and willingness to serve our patients and customers.

Communication

Good communication is a key component of positive customer service. We are committed to making a favorable first impression. We will communicate respectfully, clearly and effectively.

Commitment to our Patients

Regardless of our role within the organization, we work as a team. We are holding each other accountable in a respectful manner to demonstrate our commitments to one another.

Commitment to our Co-Workers

Our co-workers are our teammates. We are linked to one another by a common purpose: serving our patients and our community. We must treat one another with courtesy, respect, and consideration. Our patients observe our communication with one another on a daily basis, we will communicate professionally.

Waiting / Responsiveness

We realize time is very valuable. We strive to provide everyone with prompt service. We are committed to meet or exceed their expectations. We will thank patients and families for waiting and apologize for any delays.

Elevator Etiquette

We will use the elevator as an opportunity to make a favorable impression. Smile at and speak to fellow passengers.  We will create a favorable impression for our patients, visitors, and co-workers with good elevator manners.

Privacy / Confidentiality

We work together to ensure everyone’s right to privacy and confidentiality. We maintain a secure and trusting environment at all times. We are respectful of everyone’s privacy.

Safety Awareness

It is our responsibility to be knowledgeable and prepared to respond to emergency situations as they arise. We are responsible to maintain a safe and accident-free environment.

Individuality

We understand that each guest has special needs and wants. We are dedicated to meeting the unique needs of each of our guests and their families by providing individualized care in a comfortable, healing environment.

Education

We are committed to providing continuing education for our team members and physicians to ensure that you receive the best possible care.

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